Heart & Home Property Management Services
Helping to manage the business side of property ownership — with heart, structure, and accountability.
About Heart & Home Property Management Services
My name is April Thibodeau, located in Lewiston Maine, and I am the founder of Heart & Home Property Management Services, created to help property owners and landlords stay organized, profitable, compliant, and confident in the daily operations of their rental properties
As a seasoned property manager, I understand firsthand the realities, challenges, and constant moving parts involved in property operations, housing management, and running successful communities. My background includes hands-on experience with market-rate, Section 8, and Low-Income Housing Tax Credit (LIHTC) properties, supported by a strong commitment to Fair Housing compliance, operational excellence, and protecting owner investments.
With years of leadership and management experience, my mission is simple: to help clients stay organized, compliant, and focused on growing, protecting, and maximizing their investments.
What sets me apart is my combination of real-world property management expertise, strong organizational systems, business education, and a people-centered leadership approach. I help property owners spend less time buried in paperwork, payments, compliance deadlines, resident concerns, and operational challenges — and more time focusing on building profitable, well-managed, and successful properties.
At Heart & Home Property Management Services, I believe successful property management is built on organization, accountability, communication, compliance, and trust. Whether you own a single rental property or a growing portfolio of up to 100 units, I am committed to delivering dependable, professional support that simplifies operations, strengthens systems, reduces administrative burden, and gives owners peace of mind knowing the details are being handled accurately and professionally.
Services Provided
Administrative & Property Operations Support
Heart & Home supports property owners and landlords by helping them:
- Stay organized
- Reduce administrative workload
- Streamline daily property operations
- Improve communication and documentation
- Keep properties running efficiently and professionally
Services include:
- Resident relations and communication
- Workflow and operational system development
- Vacancy coordination
- Occupancy tracking
- Maintenance reporting
- Portfolio support and organization
Financial Administration & Owner Reporting
Heart & Home provides comprehensive financial and administrative support to help property owners keep finances organized, accurate, and transparent.
Services include:
- Rent administration
- Payment tracking
- Rent roll management
- Delinquency monitoring
- Accounts payable management
- Vendor invoice logging
- Financial transaction tracking
- Detailed owner reporting
- Owner communication and updates
- QuickBooks reconciliation support
- Recordkeeping for property-related financial activity
Our goal is to help owners maintain clear financial records, monitor income and expenses, and stay informed about the financial activity of their property or portfolio.
Compliance, Documentation, & Housing Support
Heart & Home helps property owners and landlords maintain compliant records, organized documentation, and clear operational oversight.
Services include:
- Lease creation, distribution, and execution
- Compliance tracking
- Documentation management
- Tenant file organization
- Audit preparation support
- Notice preparation
- Lease violation documentation
- Eviction and legal matter documentation support
- Maine disclosure tracking
- Compliance calendars
- Deadline monitoring
- Property inspection support
- Occupancy verification
- Owner reporting
Affordable housing and program support includes:
- Section 8 paperwork support
- LIHTC documentation support
- Housing Authority paperwork assistance
- Recertification tracking
- Compliance document organization
- File review and organization
- Audit-readiness support